At Stride Shoes, we understand that customers like a choice. Our goal is to give you free postage for all deliveries. However, there will be times when quick shipping is not possible. For example, the shoes may need to be sourced from a distant store. Should you need the shoe urgently, we will endeavour to speed the delivery up as fast as possible.
Our standard delivery is Free via Sendle or Australia Post. Please let us know if your preference is Australia Post, although our experience is Sendle is generally quicker. The time taken to deliver can depend on the stock availability and distance to your postal address. We will only advertise shoes that are in stock for sale. However, there will be occasion when the shoes have literally been sold or the condition of the shoe is not up to our standard.
We have posted out shoes in the late afternoon and our country customers receive them the very next morning. Sometimes delays occur and we prefer to advertise delivery takes 2 to 12 days.
Where a customer hasn’t obtained any financial gain in the form of a discount subject to terms and conditions, Stride Shoes will bear the cost of returns. The customer needs to email firstname.lastname@example.org to request a returns voucher for Australia Post. Provided the shoes are returned in unworn condition in their original undamaged box, we will refund your purchase price within 30 days of the purchase date.
Stride Shoes will make every effort to ensure the shoes are in a saleable condition when dispatched. We will honour any reasonable request for a warranty. Warranty is defined by our suppliers. We like to apply the commonsense rule in managing claims.
Shoes can be exchanged for another pair of shoes or credit voucher, at any of our stores, within 60 days of purchase. Credit vouchers have no expiry date if claimed by the owner who demonstrates proof of ownership.
Stride Shoes reserves the right to refuse a customer requiring an excessive number of exchanges or levy a postage fee to recover costs. Where this occurs, the customer will be given an option to refuse. Stride Shoes will not engage in conduct that will be detrimental to service the future needs of our customers.
If you require more certainty for your delivery, we recommend you use the Australia Post Express Delivery service for a 3 day delivery time. Australia Post will guarantee City to City Central GPO within Australia in one day. Usually, a City to City suburb delivery will take 2 days. More remote deliveries will take 3 days.
If we do not believe we can dispatch the parcel for you to receive within 3 days, we will endeavour to waive the postage charges.
If shoes are returned for a refund, the cost of Express Postage will not be refunded as this form of postage was the customer’s choice.
For heavy and or large parcels, we do not guarantee or recommend the express post to remote areas. The cost is prohibited and the reliability is not guaranteed. Stride Shoes will bear any excessive freight costs for remote location delivery.
For overseas deliveries outside Australia, we reserve the right to quote postage costs and the purchasing customer is liable for all postage costs including insurance both ways.
For customers who enjoy the convenience of our four stores, we welcome them to request the shoes be sent to a store of their choice.