Money Back Guarantee

To make your online purchase easier, we offer two options. If you are not totally satisfied with your purchase and the shoes are unworn, with packaging/shoes undamaged and original order, you can return them to us using one of the two following options:

Option 1: 30 Day Money Back Guarantee

Email applecross@strideshoes.com.au for a return authority within 20 days of the original invoice date.

Provided the shoes are received within 30 days of the original invoice date and both the shoes and box are undamaged, we will refund you the full purchase price including postage except where priority postage has been chosen, in which case postage will be deducted. If the box is damaged, we retain the right to charge a repacking fee.

Option 2: 60 Day Exchange or Credit Note Guarantee

If you return the shoes within 60 days to any one of Stride’s four conveniently located stores, you are entitled to exchange the shoes or receive a credit note to the full value of the purchase price, inclusive of postage and handling.

No matter which option you chose, you will always be the winner.